FAQS

How long can the press on nails last?

Using GELLY Super Glue Stickers can generally last 7-10 days. They can withstand getting wet, but it is not recommended to soak them for extended periods.

How many times can the press on nails be reused?

The GELLY press on nails can be reused. Just replace the glue stickers each time you put them on.

What size should I get?

GELLY press on nails come in 4 different sizes. Please check Guide to Guide to Press On Nails! Find Your Size | Wearing and Removing Press On Nail Techniques | Nail Shape to measure and find the right size for you.

What payment methods can I use?

You can use Visa, Mastercard, American Express and UnionPay to pay on the GELLY website.

Where can the product be shipped to?

Our orders are shipped via SF Express to Hong Kong addresses or Macao addresses or SF stations or locker. 

How will I know if my order is successfully placed?

You will receive a confirmation email after placing any order on the GELLY website. If you don't receive it, check your "spam" folder. If you need to print a receipt, you can go to the "My Orders" section on the GELLY website and click on the order you want to print.

How will I know when my order has been shipped?

Once your order has been shipped, you will receive an email with a tracking number.

How long will it take to receive my order?

We will ship your order within 3-5 working days.

Can I return or exchange an item?

Due to hygiene reasons, there is no returns or no exchanges under any circumstances. 

If have any products quality problem, please sent back to the GELLY email: gellypresson.cs@gmail.com within 5 days, please provide paid day, invoice code, products details and photo.

GELLY will assess and validate on 5-10 days to provide solutions by email. Please note, as aforementioned - GELLY retains the right of final decision should any dispute arise.